UPDATED 2/8/05
DHC USA Inc. ("DHC") has created this privacy
statement in order to demonstrate our firm commitment to
privacy. We've designed our site with our customers in mind
and want to continue to provide the kind of online experience
that is meaningful and interesting to those that visit.
In order to process your order and make your experience
a great one, we collect certain information from you. The
following discloses the information gathering and dissemination
practices for DHCcare.com.
Information collected
In order to process your order and serve you better, we may collect personally identifiable information, such as your name, mailing and email addresses, phone number, credit card number, CID number, and expiration date. This also allows us to notify you of your order status and occasionally of information about new products or special promotions we think you’ll like. In order to assist us in developing the store layout that is best for our customers, we monitor traffic patterns on our site.
Choice/Opt-out
We give you the option not to be contacted by us via email regarding special product information or offers. In addition to checking a box on our Checkout Page to opt-out, you can send your request to: 450 Townsend, San Francisco, CA 94107 or call our Customer Service department toll-free at 1.800.DHC.CARE (342.2273).
Information protection
Your order is placed using secure server software, which encrypts the information you provide before it is sent to us.
Information disclosure
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about DHC. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might share and cross–reference information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
Other than as described above, DHC does not rent, sell, or trade your information. However, we do participate in cooperative databases, which can make your name and postal address (never your email address or phone number) available to other high-quality companies as long as your information is submitted by two or more participating companies. If your information is unique to DHC, it will not be shared. If you would like us to exclude your information from these databases and from any other sharing of your information for marketing purposes, please write to the address below and tell us your name and street address:
Attention: DO NOT SHARE
DHC USA Inc.
450 Townsend
San Francisco, CA 94107
To serve you better, we may combine information you give us online, through our catalogs, or through other sources. We may also combine that information with publicly available information and information we receive from or cross–reference with others or through the cooperative databases. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DHC brands or to others. We may also disclose your personally identifiable information when we believe the law requires it.
Links to third party sites
Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy changes
If we decide to change our privacy policy in whole or in
part, we will inform you by posting a notice on our website.
Those changes will go into effect on the date posted in
the notice. The new policy will apply to all current and
past users of our website and will replace any prior policies
that are inconsistent. This policy was posted in April 2004
and was updated in February of 2005.
Protecting children
DHC takes special care to protect the safety and privacy
of children. Our website is a general audience site. We
do not permit anyone under the age of 13 to register with
us. We also do not send email correspondence to anyone who
tells us that they are under the age of 13 without their
parent's consent.
Children under the age of 13 should always ask their parents
or guardians for permission before providing any personal
information to anyone online. We urge parents and guardians
to participate in their children's online activities and
use parental control or other web filtering technology to
supervise children's access to the web.
Cookies
A cookie is a file stored on your computer by a website to give you a unique ID. A cookie generated by DHCcare.com contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site.
DHC's Commitment
DHC is very committed to protecting your privacy! If you have any questions about this privacy statement or the practices of this site, please email us at customerservice@dhccare.com.
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