Careers

Positions open in Mechanicsburg, PA
Customer Care Advisor
Help Desk Technician
Lead Shipping Crew
Shipping Crew


      


Customer Care Advisor – Mechanicsburg, PA

We are currently recruiting for a full-time Customer Care Advisor for our Mechanicsburg, PA facility. We are in need of Advisors who possess an Esthetician license.

The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities will include, but are not limited to:

  • Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Answering customer questions regarding, but not limited to, product ingredients, color descriptions, application techniques and new products. Suggesting skincare products based on skin type and/or skin concerns.
  • Processing orders (mail, phone, fax, and web).
  • Assisting with mail-in order preparation.
  • Taking customer service calls, including orders and catalog requests, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
  • Responding to order problems arising after order receipt, servicing requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Being ready and available to answer customer calls in a timely manner.
  • Handling off-line customer service tasks including but not limited to customer service requests, and credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Displaying flexibility toward shifts and maintaining satisfactory attendance.
  • Providing assistance with website navigation and placing web orders.
  • Answering customer chats.
  • Attending DHC product training.
  • Performing additional job duties as assigned.

Qualifications:

Minimum requirements include a high school diploma or GED; at least one (1) year previous experience in a Call Center or retail environment; at least one (1) year experience working with Microsoft Word and Excel

A current Pennsylvania esthetician license is required.

Please complete an online application and submit your resume by following this link: https://home.eease.adp.com/recruit/?id=5736561.

Only qualified candidates will be contacted. DHC USA Inc. is an EOE.

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Help Desk Technician – Mechanicsburg, PA

We are seeking a Help Desk Technician to join the DHC team in Mechanicsburg!  The Help Desk Technician is responsible for providing hardware, software and operating system support to local and remote end-users, as well as technical guidance in the area of desktop server hardware and software.  The Help Desk Technician is also responsible for installing new software releases and system upgrades, evaluating and installing patches and resolving software related problems.

Duties include:

  • Install, configure, maintain, and troubleshoot PC’s and Mac’s hardware and software.
  • Recommend hardware and software upgrades to management as well as perform scheduled updates/upgrades to servers, workstations, and laptops.
  • Advanced Windows 2008 Server administration (file shares, print queues, quotas, etc)
  • Answer face-to-face requests and calls from local and remote users; troubleshoot and assist with quick resolution of problems; provide standard office software support
  • User account and group maintenance in an Active Directory domain environment
  • Network administration and troubleshooting
  • Backup of site servers, backup scheduling, changing tapes, etc
  • Maintenance of UPS and general operations for small data center
  • Install, maintain and upgrade LAN/WAN to maximize operating efficiency and uptime.
  • Utilize multiple protocols (TCP/IP, DNA, DHCP) to monitor and troubleshoot network on regular basis to prevent systems breakdowns.
  • Install, configure, and troubleshoot email and Instant Messaging server (s) and relays.
  • Backup systems and tape schedule.
  • Act as a resource for other staff members for resolving problems related LAN components.
  • Coordinate with vendors that provide services to the Information Technology. Test and document materials as appropriate for department.
  • Other tasks deem necessary as assigned.

Associates degree (A. A.) in a technical discipline (or equivalent experience) required. Bachelor’s degree (B.A. or B.S.) preferred but not required. Must have at least three years of increasingly responsible experience in related disciplines with specific experience including network support preferably in an ecommerce corporate environment.

Computer Skills
Experience includes at least 3 years of experience working in a technical support role and PC proficiency with PC hardware, Windows operating systems, Microsoft Office products, Track-IT, PCAnywhere, as well as comprehensive knowledge of Windows 2008 Server and Active Directory.

Certificates, Licenses, Registrations
MCP (Microsoft Certified Professional) and/or any Cisco Certification is strongly preferred

Other Qualifications                                               
Must be able to travel 20% of the time.
Flexible work hours.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days.  Other benefits include product discounts, PTO accrual, and 401(k) match. 

Please submit your resume to https://home.eease.adp.com/recruit/?id=11202271.

You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.


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Lead Shipping Crew – Mechanicsburg, PA

We are seeking a Lead Shipping Crew for our Mechanicsburg, PA Fulfillment Center.

Summary The Shipping Crew Lead assists the Fulfillment supervisor in all aspects of the shipping crew functions to ensure daily performance goals are met under minimal supervision

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists Fulfillment Supervisor with crew supervision and direction of daily task assignments.
  • Coordinates inbound shipments.
  • Monitors and assists with loading/unloading, receiving, and stocking of products.
  • Confirms and completes receipts into WMS.
  • Responsible for the ordering of compliance labeling supplies.
  • Monitors product labeling to ensure neatness and accuracy.
  • Monitors pickup and transfers of packages to the appropriate carriers.
  • Assists with invoice generation and workload distribution.
  • Monitors and assist with inventory control processes.
  • Ability to identify problems and resolve with minimal disruption to the workflow.
  • Acts as supervisor when Fulfillment Supervisor is absent.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Enforces pre-established guidelines and supervises operational workflow.
  • Performs other tasks as assigned.

Supervisory Responsibilities                                                                                                      
The Shipping Lead assists the Fulfillment Supervisor in supervising the Shipping Crew to ensure operational workflow.  Assists with carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work and notifying the Supervisor of complaints and problems

Education and/or Experience                                           
High school diploma or general education degree (GED); up to 3 years of related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                                                                                                                       
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                     
Knowledge windows based platforms and Microsoft applications. i.e. Excel, Word, Access, Outlook.   Knowledge of Fed Ex and UPS systems preferred.

Certificates, Licenses, Registrations
Reach truck and/or other powered equipment certification preferred.

Other Skills and Abilities                                                  

Other Qualifications                                       
This individual must be proficient in all aspects of fulfillment including but not limited to all production line functions, basic inventory control procedures, and invoice processing.  This individual must be able to effectively communicate goals, performance standards, and other requirements to the crew as needed. A professional attitude and flexibility in reprioritizing is essential.
                       
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms for up to four hours at a time. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days.  Other benefits include product discounts, PTO accrual, and 401(k) match. 

Please submit your resume to https://home.eease.adp.com/recruit/?id=10823281. You must include your salary expectation in order to be considered.  Only qualified candidates will be contacted.

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Shipping Crew – Mechanicsburg, PA

We are seeking Shipping Crew Staff for our Mechanicsburg, PA Fulfillment Center.

Summary
Shipping Crew staff performs basic shipping functions to ensure the accurate and efficient fulfillment of customer orders. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Pick/packs and scans product and sample orders for daily shipments.
  • Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
  • Prepares package inserts including company catalogs and collateral.
  • Prepares pickup and transfers of packages to the appropriate carriers.
  • Assists with product labeling.
  • Maintains and cleans space, equipment, and supplies.
  • Conducts inventory audits quarterly and assists in reconciling physical counts.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Performs other tasks as assigned.

Proficiency Levels:

  • Order picking/scanning – less than 1 error per 10,000 orders
  • Sample picking/scanning – less than 1 error per 10,000 orders
  • Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
  • Carton / pallet build of outbound shipments – 400 CPH
  • Invoice scanning – no missing invoices / or collateral
  • Product labeling – no errors

Education and/or Experience                                           
High school diploma or general education degree (GED); or up to 3 years of experience and/or training; or equivalent combination of education and experience.

Language Skills                                                      
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Skills                                                
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Certificates, Licenses, Registrations
Forklift certification and valid driver’s license preferred. 
                       
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days.  Other benefits include product discounts, PTO accrual, and 401(k) match. 

Please submit your resume to https://home.eease.adp.com/recruit/?id=1406721. You must include your salary expectation in order to be considered.  Only qualified candidates will be contacted.

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