About DHC
About DHC

Careers

Positions open in Mechanicsburg, PA
Database and SharePoint Administrator
Accounts Payable Clerk
Shipping Crew
Customer Care Advisor-Full Time


      


Database and SharePoint Administrator – Mechanicsburg, PA

We are seeking a Database and SharePoint Administrator to join the DHC team in Mechanicsburg!

Summary
The Database and SharePoint Administrator will be responsible for ensuring the security and integrity of the Company database; implementing data models, database designs, data access and table maintenance codes; resolving client/server database performance issues, database capacity issues, replication and other distributed data issues; creating and designing reports from the Order Management System; and providing web side database troubleshooting and auxiliary website support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist in maintaining databases for Warehouse Management System ("WMS") and Order Management System ("OMS").
  • Work toward achieving 99.99% web uptime.
  • Document processes for WMS/OMS integration.
  • Work with Programming team to resolve database and web issues.
  • Work with Programming team to prevent database and web issues.
  • Continue to develop SQL and Web functions to better improve performance and uptime.
  • Monitor and maintain WMS/OMS databases and troubleshoot any issues as they arise.
  • Create and design reports from the OMS database.
  • Assist with administering security and disaster recovery of databases, including back-up, recovery, security audits, database health checks and disaster recovery testing and planning.
  • Assure the safekeeping of the databases from accidental or intentional damage or loss, and monitor the usage of databases.
  • Work incident tickets including problem isolation, root cause analysis and solution implementation.
  • Support existing SharePoint infrastructure.

Assist in any SharePoint migrations and future planning.

We are seeking candidates who have a Bachelor's degree or equivalent in computer science, information technology or systems engineering and a minimum of 2 years of IT experience.

Computer Skills:
Strong and comprehensive knowledge of server 2008/server 2012, SQL 2005 through 2014. Able to resolve TCP/IP issues and review error and event logs for any preventative issues. Should be well versed in visual studio and have mid-level PHP/XML knowledge.

Experience with Exchange and Windows 8 a plus.

Certificates, Licenses, Registrations:
Certification in MCP, MCDBA, A+ or Network +

Other Skills and Abilities:
Must be self-motivated, proactive and have the ability to manage multiple tasks and projects and quickly grasp technical concepts. Ability to work in a fast-paced environment with rapid project cycles. Must have strong analytical and time management skills and excellent verbal and written communication skills.

Ability to exercise technical judgment in selection of technological directions. Managing service and delivering in environments with rapid change. Strong ability to organize, prioritize and manage multiple tasks. Strong ethical standards. Customer focus with the ability to balance customer needs with business priorities. Excellent interpersonal skills and able to work with various staff on all levels within the organization. Ability to handle difficult situations and personnel calmly.

Other Qualifications:
Must be able to travel 20% of the time.
Flexible work hours.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=13504691. You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

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Accounts Payable Clerk – Mechanicsburg, PA

We are seeking an Accounts Payable Clerk at our Mechanicsburg, PA office. This person will work in a team with the finance department staff and report to the Controller.

Summary
The Accounts Payable Clerk computes, classifies, records, and verifies numerical data for use in maintaining accounting records by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Process incoming invoices and statements from vendors, prepare and post A/P vouchers, schedules, prepare checks for signature and send outgoing payments for the US and UK.
  • Process online payment for the UK three time per month
  • Print customer refund checks weekly
  • Review credit applications, as needed
  • Enter misc. journal entries as needed
  • Complete credit card reconciliation weekly

Professional Qualifications:

  • Intermediate Account Reconciliation
  • Intermediate Month End Close
  • Intermediate/advanced MS Excel skills
  • At least 2-5 years related experience or equivalent combination of education and experience.

Personal Characteristics:

  • Excellent analytical skills
  • Strong follow-up skills
  • Keen attention to detail
  • Takes ownership, digs in, and gets the job done
  • Well-organized and self-directed
  • Able to prioritize independently
  • Willing to pursue ongoing system and process improvement

Experience in the following areas would be a plus, but not required:

  • Quickbooks accounting software
  • ADP payroll software

This position with DHC is located in Mechanicsburg, PA. Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k). Other benefits include product discounts and PTO accrual. No agencies please! Sorry, we are not able to provide sponsorship. DHC USA Inc. is an EOE.

Please submit your resume to https://home.eease.adp.com/recruit/?id=13390531. You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

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Shipping Crew – Mechanicsburg, PA

We are seeking Shipping Crew Staff for our Mechanicsburg, PA Fulfillment Center.

Summary
Shipping Crew staff performs basic shipping functions to ensure the accurate and efficient fulfillment of customer orders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Pick/packs and scans product and sample orders for daily shipments.
  • Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
  • Prepares package inserts including company catalogs and collateral.
  • Prepares pickup and transfers of packages to the appropriate carriers.
  • Assists with product labeling.
  • Maintains and cleans space, equipment, and supplies.
  • Conducts inventory audits quarterly and assists in reconciling physical counts.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Performs other tasks as assigned.

Proficiency Levels:

  • Order picking/scanning – less than 1 error per 10,000 orders
  • Sample picking/scanning – less than 1 error per 10,000 orders
  • Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
  • Carton / pallet build of outbound shipments – 400 CPH
  • Invoice scanning – no missing invoices / or collateral
  • Product labeling – no errors

Education and/or Experience
High school diploma or general education degree (GED); or up to 3 years of experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Certificates, Licenses, Registrations
Forklift certification and valid driver’s license preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=1406721. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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Customer Care Advisor-Full Time – Mechanicsburg, PA

Summary
The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Service customers via telephone, web orders, email and chat.
  • Process orders (mail, phone, fax, and web).
  • Assist with mail-in order preparation.
  • Take customer service calls, including orders and catalog requests, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Respond to order problems arising after order receipt, service requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Be ready and available to answer customer calls in a timely manner.
  • Handle off-line customer service tasks including but not limited to customer service requests, credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Display flexibility toward shifts and maintain satisfactory attendance.
  • Provide assistance with website navigation and placing web orders.
  • Answer customer chats as designated by a supervisor or manager.
  • Attend DHC product training.
  • The flexibility to perform additional job duties as assigned.

Qualifications include:
At least one year of work experience in a call center or retail environment; one year of experience using Microsoft Excel and Word; a high school diploma or GED.

We have a special need for a licensed esthetician to be a beauty advisor to our customers. We offer a compensation incentive for those possessing a current PA license.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=1182071.

You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

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