About DHC

Careers

Positions open in Mechanicsburg, PA
Accountant
Customer Care Advisor
Inventory Analyst Compliance Coordinator
Lead Shipping Crew
Shipping Crew


      



Accountant – Mechanicsburg, PA

We are seeking an Accountant at our Mechanicsburg, PA office. This person will work in a team with two other finance department staff and report to the Controller.

Position Summary:
The accountant is responsible for applying accounting theory and principles, and analytical judgment, to various assignments that may include: preparing accurate and timely financial reports, and reports for parent company; preparing accurate inventory analysis worksheets; preparing tax returns, including sales & use tax, property tax, and business taxes; and performing accounts payable, payroll and other functions, independently and with self-directed organization and knowledge.

Duties & Responsibilities may include:

  • Evaluate monthly journal entries and cash receipts/accounts payable entries for reasonable accuracy.
  • Reconcile general ledger accounts; and adjust accounts based on evaluations. Evaluate cost of sales and investigate fluctuations.
  • Reconcile intercompany accounts and check for intercompany expenses needed to be billed.
  • Maintain prepaid and accrual general ledger accounts.
  • Review monthly activity in fixed asset accounts; and ensure that fixed assets worksheet is updated and fixed assets are tagged. Reconcile fixed assets worksheet to GL.
  • Post journal entries as needed to facilitate a timely and accurate month-end and year-end financial close. Prepare accurate financial reports and other reports for the parent company, as needed.
  • Prepare and reconcile actual to budget detail reports; and adjust for reasonable accuracy.
  • Assist in year-end audit as required.
  • Ad hoc reporting and analysis, including inventory analysis.
  • Prepare complete and accurate inventory analysis and projections.
  • Perform accounts payable, payroll and other functions as needed.
  • Prepare accurate and timely tax returns, including sales tax, property tax, and business tax
  • Additional duties and responsibilities may be assigned

Professional Qualifications:

  • Intermediate Account Reconciliation
  • Intermediate Month End Close
  • Intermediate Inventory Analysis
  • Intermediate/advanced MS Excel skills
  • Minimum of two years experience applying general accounting principles and standards in business practice.
  • Thorough knowledge of general accounting principles and standards, and can apply that knowledge to daily tasks and transactions independently
  • Bachelor’s Degree or equivalent experience in accounting

Personal Characteristics:
  • Excellent analytical skills
  • Strong follow-up skills
  • Keen attention to detail
  • Takes ownership, digs in, and gets the job done
  • Well-organized and self-directed
  • Able to prioritize independently
  • Willing to pursue ongoing system and process improvement

Experience in the following areas would be a plus, but not required:

  • Inventory analysis
  • Quickbooks accounting software
  • ADP payroll software

This position with DHC is located in Mechanicsburg, PA. Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k). Other benefits include product discounts and PTO accrual. No agencies please! Sorry, we are not able to provide sponsorship. DHC USA Inc. is an EOE.

Please submit your resume to https://home.eease.adp.com/recruit/?id=9172411. You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

Back to top




Customer Care Advisor – Mechanicsburg, PA

We are currently recruiting for a full-time Customer Care Advisor for our Mechanicsburg, PA facility. We are in need of Advisors who possess an Esthetician license.

The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities will include, but are not limited to:

  • Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Answering customer questions regarding, but not limited to, product ingredients, color descriptions, application techniques and new products. Suggesting skincare products based on skin type and/or skin concerns.
  • Processing orders (mail, phone, fax, and web).
  • Assisting with mail-in order preparation.
  • Taking customer service calls, including orders and catalog requests, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
  • Responding to order problems arising after order receipt, servicing requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Being ready and available to answer customer calls in a timely manner.
  • Handling off-line customer service tasks including but not limited to customer service requests, and credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Displaying flexibility toward shifts and maintaining satisfactory attendance.
  • Providing assistance with website navigation and placing web orders.
  • Answering customer chats.
  • Attending DHC product training.
  • Performing additional job duties as assigned.

Qualifications:

Minimum requirements include a high school diploma or GED; at least one (1) year previous experience in a Call Center or retail environment; at least one (1) year experience working with Microsoft Word and Excel

A current Pennsylvania esthetician license is required.

Please complete an online application and submit your resume by following this link: https://home.eease.adp.com/recruit/?id=5736561.

Only qualified candidates will be contacted. DHC USA Inc. is an EOE.

Back to top




Inventory Analyst Compliance Coordinator – Mechanicsburg, PA

We are seeking an Inventory Analyst/Compliance Coordinator for our Mechanicsburg, PA Fulfillment Center.

Summary
The Inventory Analyst/Compliance Coordinator is responsible for coordinating inventory material needs and communicating directly with other DHC Admin and Finance staff, vendors and suppliers to replenish and maintain inventory. The incumbent also prepares and maintains compliance documentation relating to DHC warehousing and distribution operations. The incumbent assures operations are in compliance with federal and state regulations and performs ongoing quality assurance audits and analysis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Prepares and maintains regulatory and compliance documents relating to the import and export of DHC goods, reconditioning materials and compliance procedures, including with respect to over-the-counter drug products and CGMP regulations.
  • Assures compliance with contractual requirements and federal, state and local government regulations; researches regulations and recommends storage and handling procedures within the warehouse operations.
  • Creates and maintains technical documentation of standard operating procedures and practices.
  • Oversees quality assurance and performs ongoing quality assurance through data analysis and audits to assure compliance with current regulatory requirements and applicable CGMPs.
  • Maintains inventory data and spreadsheets to assure stock and label replenishment and works with Finance and Admin staff to coordinate special requirements and movement of stock.
  • Assists Finance with the preparation of monthly purchase orders for product from our parent company.
  • Communicates with outside vendors relating to required materials, i.e. labels, boxes and supplies.
  • Prepares purchase orders, places orders and maintains supplies for the Warehouse.
  • Creates training materials and training records for Warehouse staff in accordance with current government regulations and Company procedures.
  • Analyzes and evaluates solutions that impact functional requirements of the business at both group and divisional levels.
  • Works closely with all departments and groups within the organization that impact inventory accuracy to determine root cause for inventory inaccuracies.
  • Acts as a catalyst to bring together all impacted personnel across the organization through a thorough understanding of the processes and procedures.
  • Analyzes trends for material movements over time – including receipts, replenishments, and consumptions to determine areas of inaccuracies.
  • Devises and implements corrective actions for issues uncovered during root cause analysis of inventory inaccuracies.
  • Organizes, coordinates and oversees all cycle counting and inventory activities within all the distribution centers.
  • Analyzes and/or develops forms and reports to accurately capture all relevant inventory data related to receipts, replenishments, and issues.
  • Coordinates monthly cycle counts and reports.
  • Reports inventory accuracy to division and groups as required (weekly, monthly, quarterly, etc).
  • Tracks and audits daily production.
  • Serves as a back up to receiving personnel as needed.
  • Assists Distribution Manager with all reporting requirements as needed.
  • Performs other related projects and duties as assigned.

Education and/or Experience
A Bachelor’s degree in a related field is preferred. Knowledge of standard concepts, practices, and procedures of import compliance, storage, and handling of materials as would be obtained through 2 – 4 years of experience in Import/Export Compliance is required. Experience with CGMP’s, quality assurance and SOP’s preferred.

Computer Skills
To perform this job successfully, an individual should understand the Ordermate Inventory and order processing system; and possess above average skills in Microsoft Word, Excel, PowerPoint and Outlook

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=4218721. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

Back to top



Lead Shipping Crew – Mechanicsburg, PA

We are seeking a Lead Shipping Crew for our Mechanicsburg, PA Fulfillment Center.

Summary The Shipping Crew Lead assists the Fulfillment supervisor in all aspects of the shipping crew functions to ensure daily performance goals are met under minimal supervision

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists Fulfillment Supervisor with crew supervision and direction of daily task assignments.
  • Coordinates inbound shipments.
  • Monitors and assists with loading/unloading, receiving, and stocking of products.
  • Confirms and completes receipts into WMS.
  • Responsible for the ordering of compliance labeling supplies.
  • Monitors product labeling to ensure neatness and accuracy.
  • Monitors pickup and transfers of packages to the appropriate carriers.
  • Assists with invoice generation and workload distribution.
  • Monitors and assist with inventory control processes.
  • Ability to identify problems and resolve with minimal disruption to the workflow.
  • Acts as supervisor when Fulfillment Supervisor is absent.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Enforces pre-established guidelines and supervises operational workflow.
  • Performs other tasks as assigned.

Supervisory Responsibilities                                                                                                      
The Shipping Lead assists the Fulfillment Supervisor in supervising the Shipping Crew to ensure operational workflow.  Assists with carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work and notifying the Supervisor of complaints and problems

Education and/or Experience                                           
High school diploma or general education degree (GED); up to 3 years of related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                                                                                                                       
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                     
Knowledge windows based platforms and Microsoft applications. i.e. Excel, Word, Access, Outlook.   Knowledge of Fed Ex and UPS systems preferred.

Certificates, Licenses, Registrations
Reach truck and/or other powered equipment certification preferred.

Other Skills and Abilities                                                  

Other Qualifications                                       
This individual must be proficient in all aspects of fulfillment including but not limited to all production line functions, basic inventory control procedures, and invoice processing.  This individual must be able to effectively communicate goals, performance standards, and other requirements to the crew as needed. A professional attitude and flexibility in reprioritizing is essential.
                       
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms for up to four hours at a time. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days.  Other benefits include product discounts, PTO accrual, and 401(k) match. 

Please submit your resume to https://home.eease.adp.com/recruit/?id=10823281. You must include your salary expectation in order to be considered.  Only qualified candidates will be contacted.

Back to top



Shipping Crew – Mechanicsburg, PA

We are seeking Shipping Crew Staff for our Mechanicsburg, PA Fulfillment Center.

Summary
Shipping Crew staff performs basic shipping functions to ensure the accurate and efficient fulfillment of customer orders. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Pick/packs and scans product and sample orders for daily shipments.
  • Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
  • Prepares package inserts including company catalogs and collateral.
  • Prepares pickup and transfers of packages to the appropriate carriers.
  • Assists with product labeling.
  • Maintains and cleans space, equipment, and supplies.
  • Conducts inventory audits quarterly and assists in reconciling physical counts.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Performs other tasks as assigned.

Proficiency Levels:

  • Order picking/scanning – less than 1 error per 10,000 orders
  • Sample picking/scanning – less than 1 error per 10,000 orders
  • Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
  • Carton / pallet build of outbound shipments – 400 CPH
  • Invoice scanning – no missing invoices / or collateral
  • Product labeling – no errors

Education and/or Experience                                           
High school diploma or general education degree (GED); or up to 3 years of experience and/or training; or equivalent combination of education and experience.

Language Skills                                                      
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Skills                                                
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Certificates, Licenses, Registrations
Forklift certification and valid driver’s license preferred. 
                       
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days.  Other benefits include product discounts, PTO accrual, and 401(k) match. 

Please submit your resume to https://home.eease.adp.com/recruit/?id=1406721. You must include your salary expectation in order to be considered.  Only qualified candidates will be contacted.

Back to top