About DHC
About DHC

Careers

Positions open in San Francisco, CA
No positions open at this time

Positions open in Mechanicsburg, PA
Web Product Manager
Retail Sales Brand Manager

Web Product Manager

DHC is looking for an energetic, self-motivated Web Product Manager who will thrive in a small to mid-size business environment. The Web Product Manager is a key member of the corporate team responsible for leading the company's new web and mobile property development and supporting the growth plans of the business and the brand. This position is responsible for developing and executing DHC's website and mobile strategy to promote our Brand in the US and in Europe. This position will also be responsible for the continual improvement and execution the web/mobile product by identifying improvements to the web experience and prioritizing projects with the marketing team to ensure our customers web shopping experience and performance exceeds expectations. The Web Product Manager is also responsible for measuring site performance, tracking and reporting on key metrics.

Responsibilities will include, but are not limited to:

  • Develop and execute corporate website and mobile strategy that delivers a positive user experience and maximizes conversion of website visitors into sales
  • Manage website roadmap that prioritizes improvements and features that meet company and user needs for US and Europe based operations
  • Source and manage web development vendors to ensure quality development and efficient development efforts
  • Develop detailed business requirements that provide clear direction for development team
  • Oversee Web development strategy and execution, working with site vendors and coordinating recommendations with web vendor development team
  • Develop and execute strategy to deliver a mobile channel for DHC customers that will simplify and promote a positive mobile shopping experience
  • QA testing for new promotions, features and enhancements and ensuring a high quality for all releases
  • Track and report on key website metrics to measure site’s effectiveness in driving sales and to understand user flow
  • Work closely with Customer Service team to solve any issues and monitor customers’ feedback on websites
  • Manage current web vendors and evaluate the performance regularly and propose future initiatives
  • Ensure that all web content is accurate and up to date
  • Clearly communicate results, analysis and recommendations to senior management
  • Work with cross-functional teams including operation, sales, finance, legal and marketing team to understand the business and functional requirements for web properties to deliver against our company strategic and financial goals
  • Ensure that all work is assigned to appropriate Sprints and communicate timelines to stakeholders
  • Be an expert on the domain, the market, the competitors, the trends to deliver high quality customer experiences

Education and/or Experience

  • Definitive experience in development and execution of Web and mobile site properties
  • BA/BS or equivalent is required (concentration in Business/Marketing a plus)
  • 7 years of experience which includes at least 2 years of proven consumer web experience and 4 years of web product management. Experience with eCommerce and mobile apps
  • Detail oriented with exceptional organizational skills and experience managing complex marketing campaigns and projects
  • Experience managing web product development lifecycle including requirements, design, specifications, development timelines, testing, and launch
  • Proven ability to provide UI/UX guideline that meet customer needs and improve conversion
  • Ability to analyze site activity and sales data to measure website performance results and identify areas for improvements
  • Experience with website personalization using customer profile and third party data to deliver a targeted experience for users
  • Innovative thinker, willing to test and experiment to optimize user experience and improve results
  • Proactive, energetic, self-starter looking to have a significant impact on business success
  • Dedicated team member capable of reaching out to build strong relationships with internal teams and external partners
  • Outstanding presentation, written and oral communication skills
  • Proficient with MS Office applications, MS Project, Basecamp, Photoshop, Google Analytics, HTML5, CSS
  • Experience with Magneto eCommerce platform

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001


Retail Sales Brand Manager

DHC is seeking to fulfill a newly created role of Retail Sales Brand Manager responsible for identifying, creating and implementing compelling strategies for acquiring new national and regional retail accounts to elevate the DHC Brand in the US and Europe marketplaces. This position is also responsible for developing and rolling out scalable initiatives for DHC's existing retail channels to facilitate continual growth and Brand recognition. The Retail Sales Brand Manager is responsible for driving key metrics, like sales Return on Investment (ROI), through each step of the sales process. Opportunity management, recognizable sales channels and forecasting are vital.

Responsibilities will include, but are not limited to:

Business Functional Results

  • Identify, create and champion brand strategy and brand building efforts in new market places, as well as service and develop strategies within our existing customer base across the US and Europe
  • Proven ability to obtain product evaluation with key national retailers
  • Responsible for expanding and strengthening existing customer relationships
  • Demonstrated ability in preparing and delivering sales presentation to national accounts
  • Review retail sales goals and implement strategy to reach goals; work with internal and external customers regarding sales issues; regular review/evaluation of customer account sales orders
  • Participate in the development of seasonal marketing plans for key retail partners
  • Achieve assigned quantitative and qualitative sales goals and company imperatives
  • Create and conduct sales presentations
  • Identify cross-selling opportunities to expand Brand recognition
  • Plan and execute in-store consumer marketing initiatives for retail partners
  • Continually seek incremental volume opportunities in existing accounts, as well as develop new sales opportunities

Managing Execution

  • Collaborate with CRO to create, develop and implement sales strategy for individual accounts
  • Track and meet budgeted sales targets by category; partnering with the CRO and Corporate Management to ensure priorities are identified and deadlines set to meet the desired results
  • Create, implement and monitor sale benchmarks such as written sales, average sale, traffic, and staffing where applicable; provide department analysis reporting percentages and volume on a monthly basis

Managing Relationships

  • Maintain and foster better relationships with counterparts, customer accounts and key customer figures
  • Collaborate with the CRO in the creation and execution of the annual strategic business plan
  • Build relationships with Vendors, Brokers and communicate with external and internal customer contacts on a regular basis to ensure high-level of customer satisfaction is maintained
  • Accountable to provide on-going and on-request reports to internal and external customers
  • Interface with multiple departments across the organization to ensure customer requirements are managed accordingly

Supervisory Responsibilities

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Seek and engage the Team members for their insight on plans and proposed projects; provide sales team leadership with timely updates as required; support and develop staff or contracted personnel; maintaining sales quotas and developing goals
  • Participate in the hiring of staff or contracted services, administering performance reviews, and applying disciplinary actions as necessary
  • Participate, develop and coordinate product education and training to increase customer’s knowledge and familiarity with the DHC Brand products

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • At least eight (8) years of related sales experience with strong customer focus
  • Bachelor Degree in Business, Finance or related field required
  • Must have a minimum four (4) years of experience managing people and/or retail related projects
  • Functional Knowledge and Business Expertise Required
  • Exposure to a networked environment using a Windows and/or Windows like interface
  • Proficient use of Microsoft Office Products for communication and presentation
  • Ability to use company information systems
  • Experience within the Health and Beauty industry preferred
  • Ability to travel as required, both within the US and Europe

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001