About DHC

Careers

Positions open in Mechanicsburg, PA
Customer Care Advisor
Shipping Crew


      


Customer Care Advisor – Mechanicsburg, PA

We are currently recruiting for a full-time Customer Care Advisor for our Mechanicsburg, PA facility. We are in need of Advisors who possess an Esthetician license.

The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities will include, but are not limited to:

  • Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Answering customer questions regarding, but not limited to, product ingredients, color descriptions, application techniques and new products. Suggesting skincare products based on skin type and/or skin concerns.
  • Processing orders (mail, phone, fax, and web).
  • Assisting with mail-in order preparation.
  • Taking customer service calls, including orders and catalog requests, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
  • Responding to order problems arising after order receipt, servicing requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Being ready and available to answer customer calls in a timely manner.
  • Handling off-line customer service tasks including but not limited to customer service requests, and credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Displaying flexibility toward shifts and maintaining satisfactory attendance.
  • Providing assistance with website navigation and placing web orders.
  • Answering customer chats.
  • Attending DHC product training.
  • Performing additional job duties as assigned.

Qualifications:

Minimum requirements include a high school diploma or GED; at least one (1) year previous experience in a Call Center or retail environment; at least one (1) year experience working with Microsoft Word and Excel

A current Pennsylvania esthetician license is required.

Please complete an online application and submit your resume by following this link: https://home.eease.adp.com/recruit/?id=5736561.

Only qualified candidates will be contacted. DHC USA Inc. is an EOE.

Back to top




Shipping Crew – Mechanicsburg, PA

We are seeking Shipping Crew Staff for our Mechanicsburg, PA Fulfillment Center.

Summary
Shipping Crew staff performs basic shipping functions to ensure the accurate and efficient fulfillment of customer orders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Pick/packs and scans product and sample orders for daily shipments.
  • Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
  • Prepares package inserts including company catalogs and collateral.
  • Prepares pickup and transfers of packages to the appropriate carriers.
  • Assists with product labeling.
  • Maintains and cleans space, equipment, and supplies.
  • Conducts inventory audits quarterly and assists in reconciling physical counts.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Performs other tasks as assigned.

Proficiency Levels:

  • Order picking/scanning – less than 1 error per 10,000 orders
  • Sample picking/scanning – less than 1 error per 10,000 orders
  • Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
  • Carton / pallet build of outbound shipments – 400 CPH
  • Invoice scanning – no missing invoices / or collateral
  • Product labeling – no errors

Education and/or Experience
High school diploma or general education degree (GED); or up to 3 years of experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Certificates, Licenses, Registrations
Forklift certification and valid driver’s license preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=1406721. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

Back to top