About DHC
About DHC

Careers

Positions open in San Francisco, CA
Chief Marketing Officer

    

Positions open in Mechanicsburg, PA
Web Product Manager
Retail Sales Brand Manager
Customer Care Supervisor
Sr. Inventory Analyst

Chief Marketing Officer

DHC USA is looking for an energetic Chief Marketing Officer with an entrepreneurial spirit to lead the transformation of the company's marketing through implementing strategies to strengthen and optimize the company's brand position and propel growth.

The ideal candidate will be a seasoned beauty professional prone to innovative forward-thinking with the ability to inspire, coach, and develop staff. The ability to drive creativity and enthusiasm in others is essential.

The successful candidate must be prepared to get involved in all aspects of the business with a true "hands-on" approach.

Responsibilities will include, but are not limited to:

  • Implementing comprehensive marketing strategies across multiple media to propel growth and transform the company's current catalog model into a multi-channel distribution model
  • Developing feasible marketing objectives and tactics to support the company’s strategy and goals
  • Designing and coordinating promotional campaigns, PR and other marketing efforts across channels in both the US and EU.
  • Liaising with other departments to guide a unified approach to customer service and distribution enhancing the customer experience
  • Conducting general market research to keep abreast of trends
  • Managing all the day-to-day aspects of the marketing and creative groups
  • Controlling budgets and allocating resources amongst projects
  • Building a team of highly efficient marketing professionals
  • Identifying, developing and managing key strategic partnerships to meet goals
  • Owning the brand value and messaging for the company
  • May include revenue responsibility

Requirements will include:

  • Proven experience in a senior marketing role with strong critical and analytical thinking skills
  • Exceptional communication and interpersonal skills
  • Demonstrated ability to lead and inspire a team
  • Excellent project management skills to timely deliver complex and multi-discipline projects
  • Experience with aligning the marketing vision with communications via social media
  • Thorough knowledge of online (to include digital, social, and marketplaces) and offline (to include direct response and retail) marketing techniques and best practices
  • Passionate about the customer and the brand story
  • Deep understanding of changing market dynamics
  • Great work ethic with a sense of ownership and accountability
  • Obsessed with organization and attention to detail
  • Degree in business, marketing, communications or another relevant field
  • Experience in the beauty industry is strongly desired

We are currently located in downtown San Francisco and will move to a new office in Alameda in April 2017. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the city of San Francisco’s Fair Chance Ordinance.

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001


Web Product Manager

DHC is looking for an energetic, self-motivated Web Product Manager who will thrive in a small to mid-size business environment. The Web Product Manager is a key member of the corporate team responsible for leading the company's new web and mobile property development and supporting the growth plans of the business and the brand. This position is responsible for developing and executing DHC's website and mobile strategy to promote our Brand in the US and in Europe. This position will also be responsible for the continual improvement and execution the web/mobile product by identifying improvements to the web experience and prioritizing projects with the marketing team to ensure our customers web shopping experience and performance exceeds expectations. The Web Product Manager is also responsible for measuring site performance, tracking and reporting on key metrics.

Responsibilities will include, but are not limited to:

  • Develop and execute corporate website and mobile strategy that delivers a positive user experience and maximizes conversion of website visitors into sales
  • Manage website roadmap that prioritizes improvements and features that meet company and user needs for US and Europe based operations
  • Source and manage web development vendors to ensure quality development and efficient development efforts
  • Develop detailed business requirements that provide clear direction for development team
  • Oversee Web development strategy and execution, working with site vendors and coordinating recommendations with web vendor development team
  • Develop and execute strategy to deliver a mobile channel for DHC customers that will simplify and promote a positive mobile shopping experience
  • QA testing for new promotions, features and enhancements and ensuring a high quality for all releases
  • Track and report on key website metrics to measure site’s effectiveness in driving sales and to understand user flow
  • Work closely with Customer Service team to solve any issues and monitor customers’ feedback on websites
  • Manage current web vendors and evaluate the performance regularly and propose future initiatives
  • Ensure that all web content is accurate and up to date
  • Clearly communicate results, analysis and recommendations to senior management
  • Work with cross-functional teams including operation, sales, finance, legal and marketing team to understand the business and functional requirements for web properties to deliver against our company strategic and financial goals
  • Ensure that all work is assigned to appropriate Sprints and communicate timelines to stakeholders
  • Be an expert on the domain, the market, the competitors, the trends to deliver high quality customer experiences

Education and/or Experience

  • Definitive experience in development and execution of Web and mobile site properties
  • BA/BS or equivalent is required (concentration in Business/Marketing a plus)
  • 7 years of experience which includes at least 2 years of proven consumer web experience and 4 years of web product management. Experience with eCommerce and mobile apps
  • Detail oriented with exceptional organizational skills and experience managing complex marketing campaigns and projects
  • Experience managing web product development lifecycle including requirements, design, specifications, development timelines, testing, and launch
  • Proven ability to provide UI/UX guideline that meet customer needs and improve conversion
  • Ability to analyze site activity and sales data to measure website performance results and identify areas for improvements
  • Experience with website personalization using customer profile and third party data to deliver a targeted experience for users
  • Innovative thinker, willing to test and experiment to optimize user experience and improve results
  • Proactive, energetic, self-starter looking to have a significant impact on business success
  • Dedicated team member capable of reaching out to build strong relationships with internal teams and external partners
  • Outstanding presentation, written and oral communication skills
  • Proficient with MS Office applications, MS Project, Basecamp, Photoshop, Google Analytics, HTML5, CSS
  • Experience with Magneto eCommerce platform

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001


Retail Sales Brand Manager

DHC is seeking to fulfill a newly created role of Retail Sales Brand Manager responsible for identifying, creating and implementing compelling strategies for acquiring new national and regional retail accounts to elevate the DHC Brand in the US and Europe marketplaces. This position is also responsible for developing and rolling out scalable initiatives for DHC's existing retail channels to facilitate continual growth and Brand recognition. The Retail Sales Brand Manager is responsible for driving key metrics, like sales Return on Investment (ROI), through each step of the sales process. Opportunity management, recognizable sales channels and forecasting are vital.

Responsibilities will include, but are not limited to:

Business Functional Results

  • Identify, create and champion brand strategy and brand building efforts in new market places, as well as service and develop strategies within our existing customer base across the US and Europe
  • Proven ability to obtain product evaluation with key national retailers
  • Responsible for expanding and strengthening existing customer relationships
  • Demonstrated ability in preparing and delivering sales presentation to national accounts
  • Review retail sales goals and implement strategy to reach goals; work with internal and external customers regarding sales issues; regular review/evaluation of customer account sales orders
  • Participate in the development of seasonal marketing plans for key retail partners
  • Achieve assigned quantitative and qualitative sales goals and company imperatives
  • Create and conduct sales presentations
  • Identify cross-selling opportunities to expand Brand recognition
  • Plan and execute in-store consumer marketing initiatives for retail partners
  • Continually seek incremental volume opportunities in existing accounts, as well as develop new sales opportunities

Managing Execution

  • Collaborate with CRO to create, develop and implement sales strategy for individual accounts
  • Track and meet budgeted sales targets by category; partnering with the CRO and Corporate Management to ensure priorities are identified and deadlines set to meet the desired results
  • Create, implement and monitor sale benchmarks such as written sales, average sale, traffic, and staffing where applicable; provide department analysis reporting percentages and volume on a monthly basis

Managing Relationships

  • Maintain and foster better relationships with counterparts, customer accounts and key customer figures
  • Collaborate with the CRO in the creation and execution of the annual strategic business plan
  • Build relationships with Vendors, Brokers and communicate with external and internal customer contacts on a regular basis to ensure high-level of customer satisfaction is maintained
  • Accountable to provide on-going and on-request reports to internal and external customers
  • Interface with multiple departments across the organization to ensure customer requirements are managed accordingly

Supervisory Responsibilities

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Seek and engage the Team members for their insight on plans and proposed projects; provide sales team leadership with timely updates as required; support and develop staff or contracted personnel; maintaining sales quotas and developing goals
  • Participate in the hiring of staff or contracted services, administering performance reviews, and applying disciplinary actions as necessary
  • Participate, develop and coordinate product education and training to increase customer’s knowledge and familiarity with the DHC Brand products

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • At least eight (8) years of related sales experience with strong customer focus
  • Bachelor Degree in Business, Finance or related field required
  • Must have a minimum four (4) years of experience managing people and/or retail related projects
  • Functional Knowledge and Business Expertise Required
  • Exposure to a networked environment using a Windows and/or Windows like interface
  • Proficient use of Microsoft Office Products for communication and presentation
  • Ability to use company information systems
  • Experience within the Health and Beauty industry preferred
  • Ability to travel as required, both within the US and Europe

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001


Customer Care Supervisor

The Customer Care Supervisor supervises and coordinates activities of Customer Care Advisors and Senior Customer Care Advisors. This individual is expected to continuously grow their knowledge of all DHC policy and procedures, products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Responsibilities will include, but are not limited to:

  • Directs the activities of Customer Care Advisors and Senior Customer Care Advisors in an assigned section or sections to ensure customer satisfaction and company profitability
  • Supervises and trains Customer Care Advisors and Senior Customer Care Advisors on Company and department policy and procedures
  • Assists in hiring, developing, reviewing, and disciplining assigned section's performance
  • Assist the Customer Care Advisors and Senior Customer Care Advisors by walking the call center floor and answering questions through IM's
  • Monitors the customer inbound call queue
  • Conducts and oversees the call monitoring process for up to 20 Customer Care Advisors and Senior Customer Care Advisors
  • Assists, monitors and provides feedback to the assigned section who are conducting Live Chat sessions with DHC customers
  • Troubleshoots and resolves non-routine, escalated or complex customer problems and questions
  • Updates, reviews and adds taken PTO time in the assigned section's timecards
  • Conducts monthly one on one meetings, monthly team meetings, and annual performance reviews for the assigned section
  • Responsible for mail order deposits for USA, UK and Canada and reporting to Finance Department
  • Facilitates customer service operations for USA, UK and Canada
  • Maintains a variety of department reports
  • Attend DHC product and supervisory trainings
  • Supervises the Customer Care Department when the Customer Care Manager is not present
  • Assists the Customer Care Manager with the development, design, improvement, and communication of call center procedures
  • Is familiar with the application of commonly used concepts, practices, and procedures within company and the department
  • Relies on instructions, pre-established guidelines, experience, and independent judgment to plan and accomplish goals
  • Responsibilities may include Customer Care and Senior Customer Care Advisor duties as needed
  • Other duties as assigned including: opening and closing facility, stocking supplies, preparing reports for senior management and facilitating meetings

Supervisory Responsibilities

Directly supervises up to 20 Customer Care Advisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; interviewing and training employees.

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001


Sr. Inventory Analyst

The Senior Inventory Analyst is responsible for review and support of successful inventory levels across multiple sales channels and regions, in both US and Europe. The Senior Inventory Analyst will also be responsible for managing all materials and packaging necessary to ensure country/region compliance and position them accordingly. Must accurately analyze information provided through various resources and systems to effectively prepare purchase orders, position inventory and all compliance materials. Responsible for evaluation of individual product performance, and ability recommend relinquishing product(s) as necessary. Capacity to understand and adapt to support changes and growth within the direct to consumer, marketplace and retail business models is key. Ability to coordinate with key departments for the acquisition and allocation of inventory and materials for use in sale, as well as promotional purposes. The Senior Inventory Analyst must have the ability to work within, and meet, all critical deadlines.

Responsibilities will include, but are not limited to:

  • Evaluate and maintain accurate inventory records across all regions to summarize sales volumes and trends to accurately prepare monthly inventory purchase orders from the parent company to the US facility
  • Determine satisfactory inventory levels for each fulfillment location by forecasting demand based on channel velocity and promotional calendar(s) in order to transfer and position stock accordingly in effort to minimize any possible out of stock situations
  • Evaluate individual sales channels to ensure materials necessary to support country compliance related to the US, EU and other designated countries, and their sales volumes are being met consistently. Working with teams, both internal and external, for the design, creation, and positioning of materials in relationship to the timelines in which they are needed
  • Monitor saleable inventory levels and product commitments adjusting transfers, commitments and deliveries as needed to maintain the highest level of stock availability possible in all sales channels and consulting with the CRO on appropriate availability compromises when an out of stock is inevitable
  • Maintain satisfactory inventory levels for each fulfillment location by creating transfer request that allows for preparation, transit and adequate time for receipt and assembly of primary goods and components
  • Manage the selection of appropriate modes of transportation being conscious of transit times and forecast in order to position inventory in the most cost efficient manner
  • Monitor inventory on hand and on order, matching product velocity to anticipate out of stock caused by timing difference and work with suppliers to speed up deliveries
  • Prepare required paperwork, such as bills of lading and commercial invoices, for domestic and international shipping which may be by air, ground or ocean in quantities to include small parcel, LTL, FTL, containers, etc
  • Ability to continue to evaluate and be proactive to changes in volume and velocity to adapt make necessary changes quickly to prevent out of stock situations and to identifying slow moving product at risk of expiration and work the various sales channels to minimize stock loss
  • Support and maintain positive business relationships with multiple regions to include US, Canada and European Union sites and partners, to support company objectives and growth
  • Responsible for identifying and recommending inventory process improvements to improve one or more of the following; Quality, Efficiency, Cost
  • This position will be responsible for daily, monthly and any on demand reporting which may be required by various company stakeholders and/or departments

Supervisory Responsibilities

This position has no supervisory responsibilities, although strong communication skills will be required to provide guidance and target dates to the warehouse management personnel in order to effectively complete the functions required of this position.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
Works well with customers (internal/external); promotes a positive image of the company; responds to request for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork
Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility


Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays or unexpected events.

Ethics
Upholds DHC's Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.

Professionalism
Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication
Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual learning
Grasps the essence of new information; and with self-guidance can apply his/her own knowledge and skill to tackle any new job assignment; recognizes own strengths and weaknesses.

Interpersonal Skills
Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.

Safety
Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Strategic Thinking
The ability to formulate effective strategies consistent with the business and competitive strategy of the organization; examine policy issues and strategic planning with a long-term perspective; determine objects and set priorities; and anticipates potential threats or opportunities.

Problem Solving and Decision Making
The ability to use a variety of approaches and techniques to make decisions, solve business problems, and to help team members develop those skills as well.

Planning, Organizing and Delegating
The ability to plan and organize work, to determine priorities based on their importance in achieving organizational goals, and to hold oneself and others accountable for reaching those goals.

Sense of Urgency
Meets deadlines, establishes appropriate priority, gets the job done in a timely manner

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's Degree or equivalent preferred.
At least 5 years of experience as an inventory analyst and/or training; or equivalent combination of education and experience. Experience in limited shelf-life merchandise preferred.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply advanced mathematical concepts to practical situations such as forecasting and event timing.

Reasoning Ability
Critical and analytical thinking skills are essential. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have knowledge of Inventory systems, windows based platforms and Microsoft Office applications, i.e., Excel, Word, Access, PowerPoint and Outlook. Ability to write and perform SQL queries preferred. Advanced Excel knowledge is essential.

Other Qualifications
This individual must be proficient in all aspects of fulfillment including but not limited to all production line functions, inventory control procedures, and pick/pack operations. This individual must be able to effectively communicate goals, performance standards, and other requirements to the crew as needed. A professional attitude and flexibility in reprioritizing is essential. Knowledge of Adobe Illustrator or similar design application, as well printing experience highly preferred. Being a self-starter is essential.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms for up to four hours at a time. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! Sorry, we are not able to provide sponsorship. Only qualified candidates will be contacted.

Please submit your cover letter and resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=dhcusa&ccId=19000101_000001