About DHC

Careers

Positions open in San Francisco, CA
Digital Marketing Copywriter
Database Marketing Specialist

Positions open in Mechanicsburg, PA
Accountant
Customer Care Advisor
Inventory Analyst Compliance Coordinator


      


Digital Marketing Copywriter – San Francisco, CA

DHC USA Incorporated is searching for an experienced Digital Marketing Copywriter in our eCommerce team.

The Digital Marketing Copywriter is primarily responsible for developing, writing and implementing engaging content and ideas on DHC’s digital and electronic platforms. (e.g. the websites, email, banners, promotional projects, etc.) This person should also be capable of handling multiple projects at once; effectively working with team members; detail-oriented; data-driven; organized; creative and motivated to provide an excellent digital experience to our customers; and capable of using independent judgment, experience and creative ability to develop digital copy and accomplish goals.

Essential Duties and Responsibilities will include, but are not limited to:

Digital Marketing Copywriting:

  • Responsible for creating and writing persuasive and engaging digital copy in email campaigns, product detail pages, non-product pages, homepage, cross-site marketing campaigns, and other customer touch points using independent judgment, experience and creative ability.
  • Responsible for managing and clearly communicating with the eCommerce team to ensure that all team members are updated on web content milestones and status.
  • Maintains brand standards, stellar attention to detail, and flawless grammar
  • Creates digital content and ensures all digital content meets DHC brand guidelines, updates (e.g. package, description, ingredients, how to use, try it with, etc.), is consistent with print materials, and meets customer needs.
  • Reviews and stays abreast of competitive brands, current industry standards, and trends in the field. Evaluates how competitor’s present benefits, features, and key selling points in email campaigns, homepages etc.
  • Develops and maintains a thorough understanding of our target audience’s online behavior.
  • Relies on experience and judgment to plan and accomplish goals, develop, create, and complete projects. 
  • Provide all digital copy guideline

Content / Campaign Management & Analytics:

  • Collaborates in developing the email communication strategy to increase customer acquisition, engagement, retention, and growth using independent judgment and experience.
  • Creates copy based on feedback, A/B testing, and analysis of campaign performance. (e.g. Open, click-through, and conversion rates as well etc.).
  • Researches web content best practices and current industry trends, and works closely with the UI/UX web designer to ensure that all customer facing copy on the site is optimized for customer satisfaction and conversion.
  • Provides QA support for all digital content.
  • Prepare monthly KPI reports

Your qualifications include:

  • Bachelor’s degree (B. A.) or equivalent
  • Minimum of 2-3 years related experience
  • Experience in writing copy focused on website usability, customer conversion and SEO
  • Understanding of front-end eCommerce
  • Strong understanding of consumer mindset for buying beauty products online
  • Proven creativity and ability to come up with new, innovating thinking and ideas
  • Ability to manage multiple projects and initiatives in parallel without missing deadlines 
  • Ability to be organized and flexible
  • Ability to work independently with limited direction
  • Strong attention to detail with a command of spelling, grammar and punctuation as well as superior proofreading skills
  • Knowledge of Google Analytics of other web analytic tools
  • Working knowledge of Microsoft Office 2013

DHC is located in downtown San Francisco.  Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k).  Other benefits include product discounts and PTO accrual. This is a full-time position working 40 hours per week M-F.  We don’t allow telecommuting.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the city of San Francisco’s Fair Chance Ordinance.  DHC USA Inc. is an EOE.

No agencies please! Sorry, we are not able to provide sponsorship.

Please submit your cover letter and resume to https://home.eease.adp.com/recruit/?id=10415041. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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Database Marketing Specialist – San Francisco, CA

We are looking for a Database Marketing Specialist to assist with the development of strategies for DHC's direct marketing programs.

Essential Duties and Responsibilities include the following.
  • Develop and execute circulation plans, budgets and strategic plans supported by historical and financial analysis to achieve yearly goals and ensure long-term sales and profitability print campaigns
  • Design circulation and promotional testing scenarios including but not limited to contact testing, catalog/postcard/sales circular testing, promotional testing, cover testing, segmentation testing, and pagination testing
  • Document and measure tests and test strategies to improve the effectiveness of print circulation, multi-channel contact strategies, promotions, and creative versioning
  • Effectively partner with editor, design team and vendors to effectively execute circulation plans
  • Work with Excel and other database and analytical tools to conduct data-driven and fact-based analysis to support and enhance contact strategies
  • Perform customer segmentation and behavior analysis
  • Evaluate and implement growth strategies for retention, reactivation and acquisition efforts to maximize the ROI for the company
  • Assist in defining and implementing the total customer experience and vision to build a strong brand and to determine the ROI and recommending how to optimize the customer file based on LTV
  • Collaborate with senior management to identify customer segmentation strategies, campaign response measurement, and campaign/reporting needs
  • Create accurate merge/purge process instructions to incorporate prospecting names into direct mail campaigns and validate output.
  • Develop analysis that provides insight into campaign performance as well as communication of findings, including business recommendations, in a concise and actionable format
  • Managing source/promo code-driven event tracking and reporting for all channels as well as data needs required for print circulation
  • Assess, improve and evolve the current infrastructure, processes and tool sets to deliver greater efficiencies, delivery and consumer insight
  • Test and adapt new technologies in catalog and direct mail
  • Work closely with the ecommerce team and PR to maximize brand impressions and contact strategies
  • Negotiate contracts with list brokers and database cooperatives
  • Maintain and expand positive relationships with external vendors
  • Provide circulation analysis and data support for other departments
  • Assist in determining product selection and forecasts
  • Perform other duties as assigned.

Your qualifications include:

  • Bachelor’s degree (B. A.) or equivalent
  • 1+ years direct mail circulation experience (preferably at a management level)
  • Strong quantitative analysis skills coupled with solid business foundation, particularly in direct marketing topics
  • High degree of proficiency in all Microsoft Office Applications, especially Excel
  • Excellent communication skills (written, oral, and presentation)
  • Team player with ability to work independently with minimal guidance
  • Work well under pressure with shifting priorities
  • The ideal candidate is someone who is organized and has a positive and helpful attitude, and a talent for multi-tasking.

Following are big plus:

  • A desire to work in beauty and/or marketing
  • Experience in the retail industry
  • basic SQL knowledge

DHC is located in downtown San Francisco.  Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k). Other benefits include product discounts and PTO accrual. This is a full-time position working 40 hours per week M-F.  We don’t allow telecommuting.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the city of San Francisco’s Fair Chance Ordinance.  DHC USA Inc. is an EOE.

No agencies please! Sorry, we are not able to provide sponsorship.

Please submit your cover letter and resume to https://home.eease.adp.com/recruit/?id=10256421. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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Accountant – Mechanicsburg, PA

We are seeking an Accountant at our Mechanicsburg, PA office. This person will work in a team with two other finance department staff and report to the Controller.

Position Summary:
The accountant is responsible for applying accounting theory and principles, and analytical judgment, to various assignments that may include: preparing accurate and timely financial reports, and reports for parent company; preparing accurate inventory analysis worksheets; preparing tax returns, including sales & use tax, property tax, and business taxes; and performing accounts payable, payroll and other functions, independently and with self-directed organization and knowledge.

Duties & Responsibilities may include:

  • Evaluate monthly journal entries and cash receipts/accounts payable entries for reasonable accuracy.
  • Reconcile general ledger accounts; and adjust accounts based on evaluations. Evaluate cost of sales and investigate fluctuations.
  • Reconcile intercompany accounts and check for intercompany expenses needed to be billed.
  • Maintain prepaid and accrual general ledger accounts.
  • Review monthly activity in fixed asset accounts; and ensure that fixed assets worksheet is updated and fixed assets are tagged. Reconcile fixed assets worksheet to GL.
  • Post journal entries as needed to facilitate a timely and accurate month-end and year-end financial close. Prepare accurate financial reports and other reports for the parent company, as needed.
  • Prepare and reconcile actual to budget detail reports; and adjust for reasonable accuracy.
  • Assist in year-end audit as required.
  • Ad hoc reporting and analysis, including inventory analysis.
  • Prepare complete and accurate inventory analysis and projections.
  • Perform accounts payable, payroll and other functions as needed.
  • Prepare accurate and timely tax returns, including sales tax, property tax, and business tax
  • Additional duties and responsibilities may be assigned

Professional Qualifications:

  • Intermediate Account Reconciliation
  • Intermediate Month End Close
  • Intermediate Inventory Analysis
  • Intermediate/advanced MS Excel skills
  • Minimum of two years experience applying general accounting principles and standards in business practice.
  • Thorough knowledge of general accounting principles and standards, and can apply that knowledge to daily tasks and transactions independently
  • Bachelor’s Degree or equivalent experience in accounting

Personal Characteristics:
  • Excellent analytical skills
  • Strong follow-up skills
  • Keen attention to detail
  • Takes ownership, digs in, and gets the job done
  • Well-organized and self-directed
  • Able to prioritize independently
  • Willing to pursue ongoing system and process improvement

Experience in the following areas would be a plus, but not required:

  • Inventory analysis
  • Quickbooks accounting software
  • ADP payroll software

This position with DHC is located in Mechanicsburg, PA. Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k). Other benefits include product discounts and PTO accrual. No agencies please! Sorry, we are not able to provide sponsorship. DHC USA Inc. is an EOE.

Please submit your resume to https://home.eease.adp.com/recruit/?id=9172411. You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

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Customer Care Advisor – Mechanicsburg, PA

We are currently recruiting for a full-time Customer Care Advisor for our Mechanicsburg, PA facility. We are in need of Advisors who possess an Esthetician license.

The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities will include, but are not limited to:

  • Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Answering customer questions regarding, but not limited to, product ingredients, color descriptions, application techniques and new products. Suggesting skincare products based on skin type and/or skin concerns.
  • Processing orders (mail, phone, fax, and web).
  • Assisting with mail-in order preparation.
  • Taking customer service calls, including orders and catalog requests, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
  • Responding to order problems arising after order receipt, servicing requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Being ready and available to answer customer calls in a timely manner.
  • Handling off-line customer service tasks including but not limited to customer service requests, and credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Displaying flexibility toward shifts and maintaining satisfactory attendance.
  • Providing assistance with website navigation and placing web orders.
  • Answering customer chats.
  • Attending DHC product training.
  • Performing additional job duties as assigned.

Qualifications:

Minimum requirements include a high school diploma or GED; at least one (1) year previous experience in a Call Center or retail environment; at least one (1) year experience working with Microsoft Word and Excel

A current Pennsylvania esthetician license is required.

Please complete an online application and submit your resume by following this link: https://home.eease.adp.com/recruit/?id=5736561.

Only qualified candidates will be contacted. DHC USA Inc. is an EOE.

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Inventory Analyst Compliance Coordinator – Mechanicsburg, PA

We are seeking an Inventory Analyst/Compliance Coordinator for our Mechanicsburg, PA Fulfillment Center.

Summary
The Inventory Analyst/Compliance Coordinator is responsible for coordinating inventory material needs and communicating directly with other DHC Admin and Finance staff, vendors and suppliers to replenish and maintain inventory. The incumbent also prepares and maintains compliance documentation relating to DHC warehousing and distribution operations. The incumbent assures operations are in compliance with federal and state regulations and performs ongoing quality assurance audits and analysis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Prepares and maintains regulatory and compliance documents relating to the import and export of DHC goods, reconditioning materials and compliance procedures, including with respect to over-the-counter drug products and CGMP regulations.
  • Assures compliance with contractual requirements and federal, state and local government regulations; researches regulations and recommends storage and handling procedures within the warehouse operations.
  • Creates and maintains technical documentation of standard operating procedures and practices.
  • Oversees quality assurance and performs ongoing quality assurance through data analysis and audits to assure compliance with current regulatory requirements and applicable CGMPs.
  • Maintains inventory data and spreadsheets to assure stock and label replenishment and works with Finance and Admin staff to coordinate special requirements and movement of stock.
  • Assists Finance with the preparation of monthly purchase orders for product from our parent company.
  • Communicates with outside vendors relating to required materials, i.e. labels, boxes and supplies.
  • Prepares purchase orders, places orders and maintains supplies for the Warehouse.
  • Creates training materials and training records for Warehouse staff in accordance with current government regulations and Company procedures.
  • Analyzes and evaluates solutions that impact functional requirements of the business at both group and divisional levels.
  • Works closely with all departments and groups within the organization that impact inventory accuracy to determine root cause for inventory inaccuracies.
  • Acts as a catalyst to bring together all impacted personnel across the organization through a thorough understanding of the processes and procedures.
  • Analyzes trends for material movements over time – including receipts, replenishments, and consumptions to determine areas of inaccuracies.
  • Devises and implements corrective actions for issues uncovered during root cause analysis of inventory inaccuracies.
  • Organizes, coordinates and oversees all cycle counting and inventory activities within all the distribution centers.
  • Analyzes and/or develops forms and reports to accurately capture all relevant inventory data related to receipts, replenishments, and issues.
  • Coordinates monthly cycle counts and reports.
  • Reports inventory accuracy to division and groups as required (weekly, monthly, quarterly, etc).
  • Tracks and audits daily production.
  • Serves as a back up to receiving personnel as needed.
  • Assists Distribution Manager with all reporting requirements as needed.
  • Performs other related projects and duties as assigned.

Education and/or Experience
A Bachelor’s degree in a related field is preferred. Knowledge of standard concepts, practices, and procedures of import compliance, storage, and handling of materials as would be obtained through 2 – 4 years of experience in Import/Export Compliance is required. Experience with CGMP’s, quality assurance and SOP’s preferred.

Computer Skills
To perform this job successfully, an individual should understand the Ordermate Inventory and order processing system; and possess above average skills in Microsoft Word, Excel, PowerPoint and Outlook

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=4218721. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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