Customer Care

Loyalty Discount

Summary  |  Loyalty Discount levels  |  Applying discounts  |  Terms & conditions  |  FAQ

Program Description
UPDATED JULY 1, 2010

Summary
The DHC Loyalty Discount program rewards customers with discounts of up to 10% for making purchases from DHC every six months or less. Click here to see complete Terms and Conditions. Please check back for updates as this program may change from time to time without notice.

Loyalty Discount levels
When you make your first purchase of products from DHC you are automatically classified as Level 2 and will be awarded a 4% discount on your next order within six months. See chart below for Loyalty Discount levels and corresponding discounts.

 Level 1  1st purchase of DHC products  Save on your next
purchase within 6 months
 Level 2 2nd purchase of DHC products 4%
 Level 3 3rd purchase of DHC products 6%
 Level 4 4th purchase of DHC products 8%
 Level 5 5th purchase of DHC products 10%

If more than six months pass before your next purchase, you return to Level 1. Qualifying purchases and discounts apply only to orders made through our catalog or website. Purchases of gift certificates or paid catalogs, and purchases made with Rewards Points are not qualifying purchases and do not count towards retaining or advancing your discount level.

You can check your Loyalty Discount level and when it will expire by logging in to your DHC online account. DHC may also send you a reminder in the mail to let you know when your discount level will expire.

Applying discounts
For online orders, any loyalty discount that applies will be deducted before we charge your credit card when your order is processed internally. The order summary page may not reflect the applied Loyalty Discount; however, you will see the adjusted total when you receive your shipping confirmation via email and on your final invoice enclosed with your products.

Terms & Conditions
UPDATED JULY 1, 2010

  • To initially qualify for the DHC Loyalty Discount, you must make at least one purchase of DHC products through DHC's catalog or website.

  • In order to maintain and increase the level of your DHC Loyalty Discount, you must make at least one qualifying purchase of DHC products every six (6) months through DHC's catalog or website.

  • With each qualifying purchase, you move to the next discount level up to a maximum loyalty discount of 10%. The DHC Loyalty Discount levels are as follows:

     Level 1  1st purchase of DHC products  Save on your next
    purchase within 6 months
     Level 2 2nd purchase of DHC products 4%
     Level 3 3rd purchase of DHC products 6%
     Level 4 4th purchase of DHC products 8%
     Level 5 5th purchase of DHC products 10%
  • If more than six (6) months pass without a qualifying purchase, you return to Level 1.

  • Qualifying purchases and discounts apply only to orders made through our catalog or website.

  • For online orders, your applicable DHC Loyalty Discount will be deducted before your credit card is charged when your order is processed internally.

  • Your current DHC Loyalty Discount level can be viewed online by logging in to your online account. You can also call us at 1.800.DHC.CARE (342.2273) to confirm your current level or ask any questions about the DHC Loyalty Discount.

  • The DHC Loyalty Discount does not apply to purchases of gift certificates or catalog requests.

  • DHC Loyalty Discount Terms & Conditions are subject to change.

FAQ

  • Will my Loyalty Discount be visible when I checkout online?
    Yes, please make sure to log in and your Loyalty Discount will be calculated during Checkout.

  • When does my Loyalty Discount expire?
    In general, your Loyalty Discount expires 6 months from the date of your last qualifying purchase. To confirm the expiration date of your Loyalty Discount at any time, log in to your DHC account, or call or chat with a Customer Care Advisor during our regular business hours:

    1.800.DHC.CARE (342.2273)
    or 1.415.908.1401 extension 6301
    between 7 AM to 11 PM ET Monday through Friday*
    and between 9 AM and 9 PM ET on weekends*

    1.800.342.3004 for Japanese language
    between 11:30 AM and 8:00 PM ET, Monday through Friday only*

    * Except holidays