Customer Care

Ordering

Online  |  By Phone  |  By Mail or Fax  |  Order History  |  Cancel or Change Order

Online

You may order online at www.DHCcare.com 24 hours a day.

To order online, add at least one product to your shopping bag and then complete your order by clicking CHECKOUT.

Orders to the Federated States of Micronesia or Marshall Islands use international shipping rates. To place orders to these US territories, please call 1.800.DHC.CARE (342.2273).

Orders and requests are subject to verification and acceptance before shipping.

By Phone

Please call:

1.800.DHC.CARE (342.2273)
or 1.415.908.1401 extension 6301
between 7 AM to 11 PM ET Monday through Friday*
and between 9 AM and 9 PM ET on weekends*

1.800.342.3004 for Japanese language
between 11:30 AM and 7:30 PM ET, Monday through Friday only*

* Except holidays

By Mail or Fax

Orders may be mailed to:

DHC USA Inc.
Mail Order
5021 Louise Drive.
Mechanicsburg PA 17055

You may also fax your orders to us at 1.888.650.7118.

Please click the icon below to download and print a .pdf format order form.

DHC Mail-In Order Form for the US

For faster processing:

  • Print your full name, address and ZIP code
  • Provide your phone number for delivery purposes
  • Enclose your check/money order/gift certificate OR enter your credit card number and expiration date
  • Checks must be preprinted with an imprint of the check's issuing bank, and with your name and physical address

Please note:

  • A $25 fee will be assessed on all returned checks

Order History

You can view your order history on our website by creating and logging into your online account. For instructions on creating an online account, click here.

Once you are logged in, select Order History from the menu on the left.

Cancel or Change Order

If you'd like to change or cancel your order after it's been placed we'll do our best to help you. Please call us for assistance (our business hours are listed below). Please note that we strive to ship all orders within 24 hours of receiving them. Some even ship in as little as four hours. If your order hasn't been shipped yet, we can cancel or modify it for you. In some cases, this may require issuing a refund and/or placing a new order if it is already in our warehouse for fulfillment.

1.800.DHC.CARE (342.2273)
or 1.415.908.1401 extension 6301
between 7 AM to 11 PM ET Monday through Friday
between 9 AM and 9 PM ET on weekends*

1.800.342.3004 for Japanese language
between 11:30 AM and 7:30 PM ET, Monday through Friday only*

*Except holidays