About DHC
About DHC

Careers

Positions open in San Francisco, CA
Online Marketing Assistant


    

Positions open in Mechanicsburg, PA
Shipping Crew
Customer Care Advisor-Full Time



Online Marketing Assistant – San Francisco, CA

DHC USA Incorporated is searching for an experienced Online Marketing Assistant in our Marketing team.

The Online Marketing Assistant will assist with projects and activities for the eCommerce Manager by performing the following duties. Essential duties and responsibilities include the following:

  • Update nopCommerce pages for US and UK websites
    • Enter new products including description, ingredients, how to use, images, and SEO elements
    • Enter new samples including description and images
    • Review existing products and samples
    • Review and update sale price monthly
    • Update InActive products for order history page
    • Review all clickable links on websites
    • Prepare product data file for all products (US, UK) using new format
    • Analyze product sales and prepare "Try it with" product suggestions. Update and maintain regularly.
    • Modify website product pages upon request
  • eBlast production management
    • Perform day-to-day execution of email campaign through Exact Target and Campaign Enterprise (e.g. automated eBlast, Preview, Mid-month, Sale-ending, Newsletter, Segmentation, Holiday etc.)
    • Send out test eBlast before execution and share information with Customer Care
    • Monitor automated eBlast and marketing eBlast
    • Pull segmented email file through OMate and execute the campaign
  • Amazon FBA
    • Manage DHC's Amazon Stores to drive ROI
    • Monitor and respond to feedback to maintain high Selling rating
    • Work with DHC Distribution and Finance Department to maintain appropriate product inventory at Amazon fulfillment centers
    • Make recommendations for product additions and removals
    • Monitor customers' reviews and respond directly to customer feedback on all topics, including buyer experience and product information
    • Respond to buyer message
    • Create and manage Amazon promotions and campaigns in coordination and collaboration with DHC Marketing activities
    • Monitor orders for indications of customer cannibalization
    • Monitor Amazon competitors to ensure DHC stores are priced competitively and attempt to eliminate unauthorized resellers
    • Develop reporting metrics and prepare monthly KPI report with analysis and recommendations
    • Work with Digital Marketing Specialist to optimize Amazon Product Ad placement and display sponsored product Ad through Amazon media group
  • Others
    • Research diverse digital marketing opportunities upon request
    • Support Marketing general tasks and provide additional support or back-up when needed (e.g. Project coordination)
    • Proactively solve problems with flawless judgment

Your qualifications include:

  • Bachelor's degree (B. A.) or equivalent preferred
  • At least one year related experience and/or training; or equivalent combination of education and experience
  • Knowledge of nopCommerce or other content management system for content/product entry
  • Understanding of Amazon.com FBA (Fulfillment by Amazon) program
  • Understanding of email campaign process
  • High degree of proficiency in all Microsoft Office Applications especially Excel
  • Team player with ability to work independently with minimal guidance
  • Work well under pressure with shifting priorities
  • The ideal candidate is someone who is organized and has a positive and helpful attitude, and a talent for multi-tasking.

DHC is located in downtown San Francisco. Full-time employees are eligible to enroll in Medical, Dental, Vision, and Life benefits after a one-month waiting period as well as 401(k). Other benefits include product discounts and PTO accrual. This is a full-time position working 40 hours per week M-F. We don’t allow telecommuting.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the city of San Francisco's Fair Chance Ordinance. DHC USA Inc. is an EOE. No agencies please! Sorry, we are not able to provide sponsorship.

Please submit your resume to https://home.eease.adp.com/recruit/?id=11854251. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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Shipping Crew – Mechanicsburg, PA

We are seeking Shipping Crew Staff for our Mechanicsburg, PA Fulfillment Center.

Summary
Shipping Crew staff performs basic shipping functions to ensure the accurate and efficient fulfillment of customer orders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Pick/packs and scans product and sample orders for daily shipments.
  • Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
  • Prepares package inserts including company catalogs and collateral.
  • Prepares pickup and transfers of packages to the appropriate carriers.
  • Assists with product labeling.
  • Maintains and cleans space, equipment, and supplies.
  • Conducts inventory audits quarterly and assists in reconciling physical counts.
  • Acknowledges all safety guidelines and is compliant with OSHA standards.
  • Performs other tasks as assigned.

Proficiency Levels:

  • Order picking/scanning – less than 1 error per 10,000 orders
  • Sample picking/scanning – less than 1 error per 10,000 orders
  • Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
  • Carton / pallet build of outbound shipments – 400 CPH
  • Invoice scanning – no missing invoices / or collateral
  • Product labeling – no errors

Education and/or Experience
High school diploma or general education degree (GED); or up to 3 years of experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Certificates, Licenses, Registrations
Forklift certification and valid driver’s license preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodations.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=1406721. You must include your salary expectation in order to be considered. Only qualified candidates will be contacted.

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Customer Care Advisor-Full Time – Mechanicsburg, PA

Summary
The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
  • Service customers via telephone, web orders, email and chat.
  • Process orders (mail, phone, fax, and web).
  • Assist with mail-in order preparation.
  • Take customer service calls, including orders and catalog requests, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Respond to order problems arising after order receipt, service requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
  • Be ready and available to answer customer calls in a timely manner.
  • Handle off-line customer service tasks including but not limited to customer service requests, credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
  • Display flexibility toward shifts and maintain satisfactory attendance.
  • Provide assistance with website navigation and placing web orders.
  • Answer customer chats as designated by a supervisor or manager.
  • Attend DHC product training.
  • The flexibility to perform additional job duties as assigned.

Qualifications include:
At least one year of work experience in a call center or retail environment; one year of experience using Microsoft Excel and Word; a high school diploma or GED.

We have a special need for a licensed esthetician to be a beauty advisor to our customers. We offer a compensation incentive for those possessing a current PA license.

No agencies please! DHC USA Inc. is an EOE.

Full time employees are eligible to enroll in Medical, Dental, Vision, Life and STD benefits after 30 days. Other benefits include product discounts, PTO accrual, and 401(k) match.

Please submit your resume to https://home.eease.adp.com/recruit/?id=1182071.

You must include your salary expectation in order to be considered. When submitting your resume, please combine your cover letter with your resume into one document. Only qualified candidates will be contacted.

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