DHC Authorized Reseller Network Program

Last Update: Jan 29th 2024

DHC’s mission is to help you—and people everywhere—feel beautiful in your own skin. That is why we formulate products to reflect the harmonious balance between breakthrough innovation and traditional botanicals while honoring time-tested skincare rituals from Japan.

OUR CORE VALUES ARE

LISTEN
LEARN
GROW

LISTEN
Our customers are at the center of everything we do. What they say matters. It is how we know we are getting it right. We offer best-in-class, customer-first practices you can trust.

LEARN
We are experts at change. We see change as an opportunity to learn and renew our commitment to our customers, employees, and partners.

GROW
We consistently evaluate how to do things better. From new and innovative ingredients, breakthrough research, and improved sustainability, we strive to stay at the forefront of what is new.

To maintain DHC’s standard of excellence in the products distributed in accordance with our mission and core values, DHC requires that resellers and distributors of DHC Products be members of the DHC Reseller Network Program (hereinafter “Reseller”) and adhere to this Quality Policy and the guidelines set forth below.

Reseller shall maintain:

the quality of the Products sold by Reseller by following all storage and/or display instructions provided by DHC. In all cases, the Reseller shall avoid storing products in direct sunlight or near sources of heat and choose dry, cool storage areas. Products are to be stored within the following temperature and humidity guideline:
Temperature Range: 60-90 Degrees Fahrenheit
Humidity Range: 20%-65%
the Reseller’s Retail Outlets and Websites in a professional, neat, and attractive manner in accordance with DHC’s Brand guidelines; and
the display of the Products, both online and offline, in accordance with the style and usage guides provided by DHC to Reseller.

Reseller shall respond promptly to all inquiries from customers (within 24 hours) and shall, or in cooperation with DHC, resolve all complaints in a timely matter in a customer supportive method to maintain DHC’s exemplary customer service reputation and foster high customer satisfaction.

Reseller will act with the highest standards of business ethics, honesty, and integrity so that the reputation and goodwill of DHC will not be adversely affected by any acts or omissions of Reseller.

Reseller shall have a return policy that allows unsatisfied final customers to return products within a reasonable return period, but in no case less than 14-days, for an exchange or a refund of the purchase price. Reseller’s return policies should follow the philosophy of “No hassle, No obligation.” Reseller is not responsible for accepting returns for purchases made with third-parties.

Reseller should deliver products to the final customer with not less than 6 months shelf life remaining at the time of delivery and shall not sell products that have less than 3 months shelf life remaining.

Reseller acknowledges that not all Products are compliant for resale in every territory and agrees to sell the Products only in the territories for which they are compliant and intended, as designated by DHC, and updated from time to time.

Reseller shall not dilute, adulterate, repackage, or in any manner alter the contents of the Products or their packaging, containers, labels, or markings, except for the sole purpose of complying with Reseller's obligations.

Reseller shall not sell or ship the Products outside of the USA.

DHC hereby grants Reseller a non-exclusive, non-transferable, non-sublicensable, royalty free right and license to use the DHC trademarks but only to the extent necessary and in connection with the promotion and sale of the Products and the performance of Reseller’s obligations under these Terms during the term of these Terms. Reseller agrees that all uses and references by Reseller to the DHC trademarks and Products shall be of a high-quality standard in order to maintain the goodwill and reputation of DHC and DHC Japan and not confuse, mislead, or deceive the public. Reseller shall not use the DHC trademarks on any Products which, prior to resale, have been altered, modified, repackaged, or combined with products not supplied by DHC and shall not use the DHC trademarks in any way on or in connection with any goods or products other than the Products. Reseller shall acquire no right, title, or interest in or to any DHC trademark(s) other than the specific rights set forth herein. DHC may revoke this license at any time in the event that Reseller is not maintaining the quality standards in connection with Reseller’s use of the DHC trademarks pursuant to the license granted herein as determined by DHC in its unilateral sole discretion. Reseller shall not dispute or contest, directly or indirectly, DHC or DHC Japan’s sole and exclusive ownership of their respective intellectual property, including but not limited to trademarks.

DHC undertakes to deliver to Reseller Products in commercially reasonable condition fit for their intended purpose with a remaining shelf-life of not less than twelve (12) months from date of shipment to Reseller, unless otherwise mutually agreed to and stated on the Order Confirmation.

DHC may terminate Reseller's membership in the DHC Authorized Reseller Network Program upon thirty (30) days’ written notice to Reseller upon any of the following events: (i) Reseller no longer satisfies all of the Criteria; (ii) failure of Reseller to fulfill or perform its responsibilities under these Terms or material breach of any Reseller obligations under these Terms, which failure or breach is not cured to the satisfaction of DHC within thirty (30) days of notice; (ii) failure by Reseller to fulfill any of its payment obligations to DHC under any agreement between the parties; (iii) failure of Reseller for any reason to function in the ordinary course of business; (iv) Reseller, or a manager, partner, principal officer or major stockholder of Reseller, commits an act which in DHC’s sole discretion adversely affects the good name, goodwill or reputation of DHC or the Products; or (v) DHC’s agreement with DHC Japan is terminated for any reason. Either party may unilaterally terminate these Terms at any time without cause upon four (4) months written notice to the other party; provided that such termination will not affect any transaction entered into or rights created or obligations incurred before receipt of such notice. All such transactions, rights and obligations will be fully operative until finally disposed of, performed, concluded and/or liquidated.

DHC may update these guidelines from time to time and it is Reseller obligation to comply with the guidelines in force at the time of Reseller’s sale of any DHC Product. The current in force guidelines can be found on this page.

To become a member of DHC’s Authorized Reseller Network Program, please send an email to wholesale@dhccare.com for an application. DHC shall have the right in its sole unilateral discretion to approve or deny such application on such terms and conditions as DHC shall determine.

To be a member in the DHC Authorized Reseller Network Program, Resellers must meet the following criteria:

Must be commonly known by the general public as at least one of the following: (1) spa, beauty salon, fitness center, hotel, hair salon, thalassotherapy center, pharmacy, or para-pharmacy; (2) hygiene product store specializing in the health and beauty category; (3) perfumery or luxury beauty store; (4) high-end, specialty, or upmarket food store having a section specializing in personal care and/or beauty, cosmetics, or fragrance category; (5) upmarket beauty/cosmetic e-tailer (B2C); (6) superstore; (7) premium online beauty retailer; or (8) high-end, luxury or upmarket department store.
Each Reseller must carry a selection of skincare brands and may also offer a broad selection of color cosmetics and beauty accessories.
Each Reseller outlet must have trained staff available to answer customer questions during standard business hours in person or via live chat.
Each Reseller shall provide customer support by phone, chat & email for all e-commerce sales, pre and post purchase.
Each of Reseller’s retail stores must have high-end or above average fixtures and provide for a pleasant shopping experience and must be maintained in a clean, neat, and orderly fashion.
Since the DHC brand will be associated with the Reseller in the customer’s mind, the Reseller’s customer service must be best in class.
Resellers must train staff with DHC’s official training materials updated from time to time and provide a level of customer service that results in consistently good customer reviews.
Online sales shall only be conducted through Reseller websites that are obviously apparent to the customer under the same trademark and branding as Reseller. The website must clearly display the Reseller’s primary business address, together with an email address and a customer service telephone number with hours of operation. The website must be able to provide the same level of advice the customer could obtain in-store. The website must be professionally created and maintained with high quality graphic design, usability, and navigation features.
Reseller must not advertise, promote, discount, display and/or sell the Products in a way which (i) is deemed incompatible with, or materially devalues the DHC brand, trademarks, or reputation; or (ii) undermines the integrity, value, or perceived quality of the Products.
Reseller must have a Distribution Agreement in force with DHC.

Naturally, we want to ensure the resale market for DHC products maintains the quality and integrity you expect when buying directly from us. Below is a list of authorized resellers from whom you can get authentic DHC products.

Online:

Amazon.ca
DHC at Amazon.com
Counterfeiting is a global problem. To ensure you are buying authentic DHC products, please be sure to purchase from Amazon directly or from the DHC USA storefront only.
Dermstore
ebay
Lookfantastic
Sam's Club
Skinstore
Target
Ulta.com
Walmart

Retail Stores:

By State: CA | FL | GA | HI | IL | MA | MN | NJ | NV | NY | UT

CA:

Baifu International Trading Co.
400 S. Baldwin Ave Suite 13
Arcadia CA 91007
(626) 547-0886

Best Takashima
1130 S.Baldwin Ave #5
Arcadia CA 91007
(626) 821-9220

Riley Rose
Topanga & The Village
6600 Topanga Canyon Blvd
Canoga Park CA 91303

Riley Rose
Los Cerritos Mall
200 Los Cerritos Mall
Cerritos, CA 90703
(562) 356-6948

Marukai Costa Mesa
2975 Harbor Blvd
Costa Mesa CA 92626
(714) 751-8433

Mitsuwa Market Place Costa Mesa
665 Paularino Ave
Costa Mesa CA 92626
(714) 557-6699

Riley Rose
6000 Sepulveda Blvd
Culver City CA 90230
(310) 754-1913

Marukai San Jose
19750 Stevens Creek Blvd
Cupertino CA 95015
(408) 200-4850

Tokyo Central & Main Pacific
1620 W Redondo Beach Blvd
Gardena CA 90247
(310) 464-8888

Marukai Gardena
1740 West Artesia Blvd
Gardena CA 90248
(310) 660-6300

Riley Rose
Glendale Galleria
2131 Galleria Way
Glendale CA 91210

Mitsuwa Market Place Irvine
14230 Culver Dr
Irvine CA 92604
(919) 559-6633

I-Takashima
2710 Alton Parkway Suite 109
Irvine CA 92606
(626) 943-8801

Make Asobi
130 Japanese Village Plaza Mall
Los Angeles CA 90012
(213) 620-0181

Mitsuwa Market Place Santa Monica
3760 S. Centinela Ave
Los Angeles CA 90066
(310) 358-2113

Marukai West LA
12121 W Pico Blvd
Los Angeles CA 90248
(310) 806-4120

Marukai Little Tokyo
123 S Onizuka Suite 105
Los Angeles Heights CA 90012
(213) 893-7200

Tokyo Japanese Lifestyle
500 N Atlantic Blvd #161
Monterey Park CA 91754
(626) 281-1177

Takashima Rowland Heights
18461-3 E Colma Rd
Rowland Heights CA 91748
(626) 965-0399

Marukai San Diego #2
8151 Balboa Ave
San Diego CA 92111
(858) 384-0245

Mitsuwa Market Place San Diego
4240 Kearney Mesa Rd Suite 119
San Diego CA 92111
(858) 569-8060

Moritaya
1737 Post St Suite 325
San Francisco CA 94115
(415) 674-1345

Takashima (Kau Tao Discount Store)
220 W. Valley Blvd #108
San Gabriel CA 91776
(626) 943-8801

Tokyo Japanese Lifestyle
2855 Stevens Creek Blvd #1293
San Jose CA 95128
(408) 557-0745

Mitsuwa Market Place San Jose
675 Saratoga Ave
San Jose CA 95129
(408) 255-6699

Nijiya Market San Mateo
1956 S. El Camino Real
San Mateo CA 94403
(650) 212-7398

Tokyo Japanese Lifestyle
40820 Winchester Rd #2278
Temecula CA 92591
(951) 296-0686

Mitsuwa Market Place Torrance
21515 S Western Ave
Torrance CA 90501

Tokyo Central Torrence
3832 W Sepulveda Blvd
Torrance CA 90505
(310) 375-4900

Marukai West Covina
1420 S Azusa Ave
West Covina CA 91791
(626) 214-9590

Nijiya Market Sawtelle
2130 Sawtelle Blvd #105
West L.A. CA 90025
(310) 575-3300

FL: Back to Top

Riley Rose
Altamonte Mall
451 E Altamonte Dr
Altamonte Springs, FL 32701

Riley Rose
Pembroke Lakes Mall
11401 Pines Blvd
Pembroke Pines, FL 33026

Riley Rose
Sawgrass Mills
12801 W. Sunrise Blvd Ste 555
Sunrise, FL 33323
954-331-308

Riley Rose
Governor's Square
1500 Apalachee Parkway
Tallahassee, FL 32301

GA: Back to Top

Great Wall Gift
5389-I New Peachtree Rd
Chamblee GA 30341
(770) 457-8886

HI: Back to Top

DON QUIJOTE
801 Kaheka St
Honolulu HI 96814
(800) 976-4800

IL: Back to Top

Mitsuwa Market Place Chicago
100 E. Algonquin Rd
Arlington Heights IL 60005
(847) 956-6699

Judy's Cosmetics
2136 A S Archer Ave
Chicago IL 60616
(312) 842-6988

Riley Rose
Water Tower Place
835 N Michigan Ave
Chicago, IL 60611

MA: Back to Top

Ebisuya Japanese Market
65 Riverside Ave
Medford MA 02155
(781) 391-0012

MN: Back to Top

Riley Rose
Mall of America
238 S Avenue
Bloomington MN 55425

NJ: Back to Top

Mitsuwa Market Place New Jersey
595 River Rd
Edgewater NJ 07020
(201) 941-9113

Riley Rose
Garden State Plaza
1 Garden State Plaza
Paramus NJ 07652

NV: Back to Top

Riley Rose
Fashion Show Mall
3200 Las Vegas Blvd, Space #D200
Las Vegas, NV 89109
702-680-6372

NY: Back to Top

Su & Zheng
5212 8th Ave
Brooklyn NY 11220
(718) 972-3388

Starside Drugs
136-85 Roosevelt Ave
Flushing NY 11354
(718) 888-0893

Riley Rose
Roosevelt Field
630 Old Country Rd. #1124A
Garden City, NY 11530
(516) 873-9380

Riley Rose
7th Avenue-Penn Station
435 7th Avenue
New York NY 10001

Dainobu
498 Avenue of Americas
New York NY 10011
(212) 645-0237

Healthy Life Pharmacy
77 Mott St
New York NY 10013
(212) 285-0977

New Kam Man
200 Canal St
New York NY 10013
(212) 571-0330

Sunrise Mart
4 Stuyvesant St
New York NY 10013
(212) 598-3040

Dainobu
129 East 47th St
New York NY 10017
(212) 755-7380

Sunrise Mart Midtown
12 E 41 St
New York NY 10017
(646) 380-9280

Dainobu
36 West 56th St
New York NY 10019
(646) 454-1023

Nippan Daido USA Inc.
522 Mamaronek Ave
White Plains NY 10605
(914) 683-6735

UT: Back to Top

Asian City
1653 W. 9000 S.
West Jordan UT 84088
(801) 255-5667

By State: CA | FL | GA | HI | IL | NJ | NV | NY