Returns & Exchanges
The DHC Guarantee is our promise to you: If you’re not 100% satisfied with your order, you can return the items within 60 days of your order date for an exchange or a refund of the purchase price, even if they’re empty. No hassle, no obligation—ever.
To initiate a return:
- Log in to your account and select My Orders.
- Select the order with the item(s) you want to return and click the Return link below the order number.
- Complete the Return Form. Specify which product(s) you want to return and why.
- Click the Submit button.
A representative will process your request and contact you if there are any questions.
- Return your items with a copy of your invoice in a prepaid parcel using an insured carrier.
- Fill in your return address and order number on the Return Label (included with your order). Attach the label to the box securely, covering it with clear packing tape.
PLEASE NOTE: If your order arrived damaged, contact us right away at 800.DHC.CARE (342.2273) or firstname.lastname@example.org. Please retain the original packaging materials so that we may investigate.
DHC cannot accept any returns for purchases made at any retail location or third party. Retail locations and third parties can’t accept returns for purchases made through our website.
When returning items on which you received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.
Original shipping charges will not be refunded.
Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the item you send back and a separate charge for the exchange order placed.
Please allow up to two billing cycles for your credit to appear on your credit card statement.