FAQs

We collect local and state sales tax on orders shipped within the U.S. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

To change or cancel an order, please contact us. If your order has already shipped, you can process it for a return or exchange. Click HERE for our returns & exchanges policies.

We at DHC USA never tests products on animals or ask others to do so on our behalf, and neither does the founding company DHC Japan. However, the DHC affiliate operating in China is required to perform a certain amount of animal testing on some of the products offered in that country to comply with local laws. DHC Corporation and its affiliates strongly disagree with China's position on animal testing and support the international efforts to convince China that animal-free alternative testing methods are available to ensure safe products.

You're probably here because we requested additional rights in sharing your photo across our channels. We love to see how you use DHC as a part of your daily skincare routine and to express yourself through the art of makeup.

We regularly reach out to customers to request additional rights to reproduce our favorite images in our catalog, email, website and more. Whenever possible, we also include your handle or byline.

Thank you for considering this request! By responding to our request with the hashtag #YesDHC you are agreeing to the following:

User Content

As between you and us, you own all content and information you post or share regarding or related to DHC (referred to as "User Content"), such as posting or sharing comments, photos, and videos.

You give DHC USA Inc. ("DHC") permission to use your User Content as follows: you grant to DHC and its affiliates a license to reproduce, display, perform, distribute, modify, edit and otherwise use your User Content on DHC's websites and for other DHC marketing purposes, including without limitation in DHC catalogs, social media platforms, email and other customer communications, store materials and other marketing. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote DHC or the DHC websites. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.

You promise that:

• you own all rights to your User Content or, alternatively, that you have the right to give DHC the rights described above;
• you have paid and will pay in full any fees or other payments that may be related to the use of your User Content; and
• your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

We may refuse to accept or transmit User Content for any reason. Use of the User Content is also governed by the Terms of Use on the DHC website located at www.dhccare.com. We may remove User Content from the DHC websites for any reason.

Stored Payment Methods allow a quick and easy checkout flow using card information stored securely on an off-site server. If a card shown as a payment method during checkout is expired or no longer valid, it can be removed from your account from the Stored Payment Methods page. You will need to be logged in to properly see the cards associated with your account. Note that stored credit card information cannot be updated.